Refund & Cancellation Policy

1. Overview

This policy explains how refunds and cancellations work for purchases of Artiviant (The AI Visibility & GEO Platform), operated by Artiviant. Payments are processed by our Merchant of Record, Paddle.com, which also assists with billing enquiries.

2. 14-Day Refund Window

You may request a refund within 14 days of your order completion date. Because our audits are digital products generated and delivered electronically, by purchasing and accessing a report you acknowledge that you have 14 days from the order completion date to cancel or apply for a refund. Requests made after this window may not be eligible except where required by applicable law.

3. How to Request a Refund

Email support@artiviant.ai with the email address used at checkout and your order or receipt number. We aim to review every request within 2 business days. Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank.

4. One-Time Purchases & Report Credits

All products currently sold by Artiviant are one-time purchases — there is no subscription, no recurring charge, and nothing to cancel. Report credits do not expire and are consumed only when you run an assessment. Unused credits remain in your account and are covered by the 14-day refund window described above.

If we introduce a recurring plan in future, its billing frequency, amount, and cancellation terms will be disclosed before you purchase, and you will be able to cancel at any time from your account settings or by emailing support@artiviant.ai.

5. Service Issues

If an audit fails to generate, is incomplete due to a technical fault on our side, or was charged in error, contact us and we will re-run the audit or issue a refund at our discretion. Our goal is for every purchase to deliver the value you expected.

6. Contact

Questions about refunds or cancellations can be sent to support@artiviant.ai.